We want you to be satisfied with your purchase, and we comply with UK consumer law regarding refunds for online purchases. Please read our refund policy carefully to understand your rights and our obligations.

Your Right to a Refund

Under UK consumer law, you have the right to request a refund for clothing purchases in the following circumstances:

• The item is faulty, not as described, or unfit for purpose.

• You cancel your order within 14 days of receiving the item.

• The wrong item was sent to you.

To be eligible for a refund, the item must be returned in its original condition, unworn, unwashed, and with all tags attached.

Refund Process

To request a refund, please contact us at communitykitbag@gmail.com within 14 days of receiving your order. Include your order number, a description of the issue, and any relevant evidence (such as photos for faulty items).

If your refund is approved, we will process it within 7-10 business days to your original payment method once we receive the returned item.

Shipping Costs

If a refund is granted, we will refund the purchase price of the item. However, shipping costs are non-refundable unless the item was faulty or incorrectly supplied.

Exclusions

We do not offer refunds in the following cases:

• Items returned after 14 days of receipt.

• Items that have been worn, washed, or damaged by the customer.

• Items returned without original tags or packaging.

Returns Procedure

• Contact us at communitykitbag@gmail.com to initiate a return.

• You are responsible for return shipping costs unless the item is faulty or incorrect.

• Use a tracked service to ensure the safe return of your item.

Contact Us

If you have any questions about our refund policy, please contact us at communitykitbag@gmail.com. We are happy to assist you.

This refund policy does not affect your statutory rights under UK consumer law.